Chapman Dodge Yuma Reviews
This was our 2nd appointment (2 different vehicles, different services) at the dealership. Jesus was quickness get us an estimate (even while being very busy!), and Shellie was amazingly prompt at getting us scheduled. They were ready for us even earlier than our appointment time, and our vehicle was ready and waiting when we arrived to pick it up. Keep up the great work!!
Got Two new batteries. Everything was great..
Had to have it towed in because of a dead battery. Their diagnostic’s on my 2024 Jeep Grand Cherokee I just bought revealed two dead batteries which they replaced. Covered under the warranty of course.
I drive almost 4hrs to get my vehicle serviced here. That should tell you everything. Always a great experience. Knowledgeable, trustworthy, thorough.
Always fast service and great communication.
Thomas was very helpful and thw technician who drove in so I can show the issue also polite car was there for 1 day got it back the next day after crankshaft line being fixed, does have a little rattle but I'm thinking since the exhaust came out and heat shields they gotta go back in place giving it a day or so see if it goes away the initial issue is gone
Got maintenance on my car and I know what I need to do next in the future for my car service.
Everyone is super friendly and helpful all the time, always willing to serve and solve what you need
Fast and friendly service Miguel was very professional
Jesus was very fast and efficient, I had a nice place to wait as well.
Attentive and wel informed
Good
Good service
2021 Equinox
Great salesman (JoJo) and dealer manager provided answers to our questions. Only complaint- after we agreed on price of vehicle get the total due amount and there were costs for things added that we had no idea were to be included and we wouldn't have chosen to add to vehicle- Red Alert costs $299/ Avas cost $166/ Vehicle theft $130. Next we were charged $500 to have vehicle certified inspected. We did expect to pay sales tax and vehicle registration. So if you don't want a surprise on additional fees, get these details before buying. We didn't want these additional services- Red Alert, Avas, Vehicle Theft or certified checkup- but they were added without us being able to choose whether to add the services. Would of saved around $2000 buying directly from Enterprise used car sales even though the Enterprise identical vehicle had 3000 more miles on it. So, bottom line- stick to out the door price you're willing to pay and don't get convinced the other services are required from that dealership. Know your options and stick to your price point.
Love Eros! Best service advisor around!
Your employee, Eros Osborn, is a keeper. He is patient, very personable and knowledgeable. He will be my contact from now on! Kudos to a great person!
Very good customer service.
I worked service advisor "Henry" he was awesome. He listern to my concerns, questions and showed me several things about my van. He was a joy to work with
Muy satisfecha con el servicio , muy buen trato de parte del joven Miguel Morales . Gracias por sus atenciones y por supuesto los recomendaré ampliamente.
ALWAYS PROMPT AND FRIENDLY
ALWAYS PROMPT AND FRIENDLY
They worked very quickly. It took about a week and a half for them to order and replace my transmission. They were able to get me a rental car as quickly as possible.
I traveled to the area from. 700 miles away. I had a DEF sensor check engine light come on. I arrived unannounced on a Thursday right when the dealership opened. I was so fortunate that Wendy Schonder greeted me before I could even step out of my truck. I was treated like I was her life long customer. She was Informative, helpful, positive, professional, and compassionate. The communication I received while my truck was being repaired was amazing. Not only did Wendy call me to update me, Chapman uses a text and email communication that was flawless. It is nice to receive updates so you are not wondering when and if they are making any progress. Wendy went above and beyond to ask me if I needed a shuttle, looked for a loaner vehicle, and even offered a rental car option. Truly impressed by the overall service and work performed at Chapman. Wendy just made the experience that much better.
From scheduling appointments to the shuttle service, I was treated with nothing but respect.
Excellent customer service by your service, Representative Wendy from the moment I got there. She acknowledged me, went to review my car, took notes on what my concerns were, paid close attention to every detail that I had, about why I was there. During the service she kept me in touch by letting me know my car was being checked. When I called later on to ask about my car, she gave me very Informative details, when I went to pick up my car, she was very pleasant and again telling me about all the details that was done. She walked me out to my car to make sure that I was comfortable and that I agreed with the service that was done to my car. Asked if I have any questions? Please contact her, She gave me her number. So that I could follow-up with any questions. And concerns that I might have with the service of my car. I give her a 5-star's excellent service.
Henry “Enrique “ was very helpful and was fast on getting me and my baby out in time. He explained parts to me to my car.
I was expecting to leave my truck overnight. Service had to replace a cracked manifold. Surprised, it was completed by afternoon.
Miguel was very courteous and professional, I didn't have to wait long, but at least I had some great coffee!
Eric is a class act, thanks for you patience.
Very good
Great service. Very friendly people
The service writer and all concerned could not have been nicer!!
Got us right in and out in a timely fashion ????
Even tho I just meet Marco but I really consider him a good friend. Someone that can help you and make you comfortable.. great advice, excellent service, Awesome Dealership ??????????
Gracias por el servicio y lo rápido que trabajan
Eros Osborn was very helpful and knowledgeable
Shelly took my car in right away my truck And a few days later, my truck is fixed. They did a great job. I appreciate you guys so much.
Wendy treats me right every time I’m there ..
I had not been back to Chapman for a long time because the previous visit I felt like it was an inconvenience for them to service my truck. Thomas changed all that. He listened to my concerns and followed through with the diagnosis. My truck was repaired and ready to even earlier than promised. I will continue servicing my truck at Chapman Dodge Ram because of the top service I received from Tomas.
We’re quick and thorough
The staff was great service was great fast friendly and excellent
Very good
It was a great experience! Having the parts and just in a couple of days had them on the car ready to ride. Thank's too Enrique (service department)
Service advisor
Atendieron muy bien
Check in was quick and easy, everything was explained, what he felt what the problem was. They offered to drive to and pick us up at a restaurant, since I was not able to walk to the restaurant. Work was done on time. Thank You
Henry was the first to greet me as soon as I walked in and made me feel welcomed. He was very attentive and kind! Thank you Henry for helping me out!
In and out Quckly for amount of services preformed.
Thank you Ryan for the great customer service. The technician that worked on my vehicle performed maintenance in a timely fashion. Very happy with the timeframe the maintenance was completed in. Thanks again!
I travel throughout the USA full-time and this is the best RAM Service I've ever experienced Tomas is to be commended for his excellent customer service The shuttle is much appreciated as well
Fast, courteous and very pleasant.
Ryan my service department contact was very helpful. Even though he was getting pulled in several directions he was still polite and cautious. Looking forward to having him as my next service department rep.
The young lady, her name was Wendy really helpful answered all my questions and took care of my servicing. Excellent work. I’ve been a lot of places and she got right on. It. Really enjoyed it.
excellent customer service from all the staff, specially from Shellie Herden, she addressed all my concerns and contacted me to keep me updated about my Jeep Gladiator .
Eros kept me informed of the progress of the servicing of my Chrysler 300 by calling me on the phone. Everything was done before lunch, as he indicated that's when he expected it to be ready.
Perfect service
From the beginning I was treated very well and all questions I had were explained perfectly. My primary salesman was Memo. He was amazing and helped me find my first ever car.
Couldn’t have been better. Excellent fast service. The only place I look forward to going, when I need service.
"Eddie"was a top of the line sales person. Worked with us to get our vehicle we wanted and it showed that he "likes"his job 3rd vehicle we have purchased from dealership and highly satisfied with everyone we have dealt with from sales staff, service, and document prep.
I could not be happier with my results. Their customer service is second to none. The product quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and car care. The ambiance here is always inviting and comfortable.
I had a great experience with the Yuma Dodge Chapman Dealership. My sales rep was Eric who was easy to work with and attentive to what I was looking for. I couldn't be happier with my new Challenger.
Eric our salesman was honest and worked with us in a difficult situation to ensure we got the best deal. He put up with our struggle to fix our old jeep or buy a new one. He worked with dealer shop to get us both a great deal on a new one and a discounted price on the repair of our old jeep. Thank you Chapman.
Wendy was my service provider and was amazing at helping me the multiple times I had to bring my vehicle in for the same issue. She made sure I felt taken care of and even after it was fixed she called me multiple times to ensure all was well! Thank you, Wendy! On the company side, I had to purchase a battery from a store during a weekend and Chapman wouldn't refund me which was disappointing since servicing at the dealership was unavailable.
Daniel did an outstanding job of getting me in and out on time.
I didn't have a service advisor when I showed up for my morning appointment and Henry helped me out right away! I waited in the lobby for my vehicle to be finished and he came out to get me once it was done. He explained what was done as well as the recommendations based on the mileage. I will definitely choose him next time I have to take my vehicle in for service.
10ten
My service at Chapman was excellent. The interior floor was covered with a paper mat, the seat was covered with a plastic protective cover and even the steering wheel was plastic wrapped for protection before the vehicle even entered the shop. All very impressive and the service department was great.
Thank you for the wonderful service your staff gave us! It was a pleasure working with the sales group
Got me in and out promptly with the utmost in professionalism and courtesy.
Henry was a great person to talk to. He answered all my questions
Good
A great job, My Jeep is just like new
Appreciated Jesus taking care of our needs. He was informative, courteous and professional.
Everyone at Chapman always make sure they take the best care of our needs and make sure they have fixed all our problems
Excellent service on our 2017 Chyrsler by the service department and all was performed
Shelley was always very pleasant, efficient and followed up as promised.
The salesman , Eric, was wonderful. Calmed my nervousness, as I prepared to buy my first truck by myself. He answered all my questions and reassured me that this was right for me. The financial guru, Romeo, was so patient in answering all my questions, even the inane ones. But between Romeo and Eric, we got it done. I LOVE MY TRUCK!!
Excellent work fast turn around time and they went the extra mile on checking all that was needed and replace another component that needed attention also when it was in there shop so thankful for their work and services .
I called over an engine light issue and was taken in off the street as soon as was possible and the problem was identified and the necessary parts to remedy the issue have been ordered. I was happy that I didn't have to make an appointment to have the problem looked after.
The Dodge Chapman team is an amazing, they are consummate professionals. Specifically (Christian, Jesus,Eros and Henry) the way they selflessly work as a team and provide technical expertise with a genuine concern for the customer is rare in this day and age. That along with Zoe checking in to ensure all my needs were met and seeking feedback is one of the many reasons I am always coming back. Thx E
Muy buena atención
Muy buen Servicio
Express lane Advisor was very virtuous and knowledgeable, require more people like him. One note invoice should reference detail bill for example what type of oil was used for the simple reason that I specifically requested a certain type of oil.
Thanks for the great and fast service on my 2019 Ram
Truck came in for Low Coolant lite, after system flushed. They took it back and removed the trapped air. Checks good.
I was scheduled for 7 o'clock on Mondayz, 1-8-24 and learned the service advisor I schedule was off due to illness. I ran into Tomas in the bay who was busy checking in another vehicle and was able to check me in thereafter to proceed with my service and recall. By 1200ish, my vehicle was ready for p/u.
Oil change and 3 recalls were done when promised with no issues
I made an appointment on 01/06/24 and changed the hour on Monday due to time zone difference. When I arrived for the service on 01/13, I was not in the system. A service representative was very helpful and arrange for my service and found someone to work on my jeep. I returned on the 15th to have the headlights flashed. The headlights had to be realigned because they were not alighted properly the first time. They were adjusted again, but will have to go back for the headlights to be readjusted a third time because the low beam is very low and fans out to the sides.
excellent service
grading
Resent service department appointment for service to our 2019 Jeep Cherokee
Recall was fixed the service advisor was very good and helpful
Can always depend on Chapman for a great service
My experience with the dealership was excellent. Eros Osborn, Express Lane Advisor, was especially helpful and courteous. I want to send out a special thank you, and do not want him to go unnoticed. Thanks again, Chapman.
My Service Advisor was informative, quick and thorough during checkin and checkout of my vehicle. He was friendly and ensured I understood what was being done and returned my vehicle to me promptly.
Awesome
Even though the service drive was chaotic with customers Shellie my service writer was wonderful
Kudos! They were able to get me in for service within the same day & had my vehicle done in a little over an hour, as promised. Thank you for making the experience effortless for me!
Exceptional experience This young man is phenomenal to work with