Chapman Dodge Yuma Reviews
In and out quickly and a free wash too!
Good job
I have been a customer at Dodge for many years and have been very satisfied with the service I receive. Cristian is my service advisor and is very personable and professional.
Outstanding service
Needed oil change and tire rotation. On a Thursday afternoon checked about a service for the next day,going out of town net day. Told that Friday was usually a busy day. Service rep. checked and found 7AM. Jeep in at 7AM and out by 9AM.
I worked as a technician at dealers for over 30 years. The service I received from my writer was over and beyond. My wife is home bound and I requested a rental car. My service writer said, no need, he would get it right in for repair. He was good to his word. From my arrival at the dealer to leaving was only an hour and a half. Thanks to all for exceptional service. By the way the entire dealership was spotless. Thanks to all.
Took truck in for service and an airbag light. Daniel took care of it right away and performed all outstanding recalls and updates in a timely manner.
They were very polite and they did a good job
highly recommended, never stopped to help us
The young man that assisted me with my car service was very polite and knowledgeable.
I was greeted warmly by Shellie Herden when I walked into the service department. In a matter of minutes I described my problem and she told me it was most likely failure of my Aux battery. She logged me in and arranged my transportation to my home. I received status updates by text and by phone. Shellie called for ok to have repair completed. A sort while later I got the call that my car was ready and sent a car to pick me up. I really appreciated the outstanding customer service.
I was greeted warmly by Shellie Herden when I walked into the service department. In a matter of minutes I described my problem and she told me it was most likely failure of my Aux battery. She logged me in and arranged my transportation to my home.
Amazing and fast service
Service was professional and quick. Ryan was very helpful during the whole process. The only complaint would be how dirty the car was when picking it up. Overall still a pleasant visit and happy about my experience.
Excelente servicio y tiempo de entrega
Had an awesome experience with Hector, really helped us a lot, it was really quick process, went thru the car details with us and helped us understand the stereo an how things worked.
Every time I go to Chapman Dodge I get get and quick service.
Outside customer service from Jesus Leon.
I went to Chapman to have towing mirrors installed and the whole experience was 5 stars ??. Special thanks to Christian, Eduardo and the parts department. The whole experience was awesome as usual; Everyone should be using Chapman Dodge Chrysler Jeep Ram. Dirk Anderson
all excellent
Drop Off vehicle and was promptly serviced and returned washed.
Went in for vehicle service (oil,filters tire balance and rotation etc). They are very helpful and courteous and make sure if you wait for your vehicle you are comfortable in their customer lounge I would recommend them all the time
I was pleasantly surprised when dealing with the service staff, everyone was friendly and the turn around time for the repair was faster than expected. Something that is far to uncommon in Yuma. It was a pleasure. Keep up the good work.
Excellent personal experience with Service Advisor, Miguel Morales. The service techs too must have done a great job as my car drove like a new car when I left the Dealership. The check in system is GREAT and the work performed is always done in a timely manner.
Great customer service
One of my front tires got damage and fortunately. I had purchase compressive or extended warranty and it was replaced for a new one without cost to me.
As always Israel trying his best to meet as much of our needs and great in communicating with us regarding any questions we have.
4
Miguel was my mechanic and perforando tired rotación and alegremente, then went above and Beyond to give me a courtsey wash and my back cover fell in!! Without hesitation he and the other very nice gentleman fixed it up for me!! We laughed and I was on my way! Great to have these guys do the job and did great! Thank you!
excellent and courteous service always
it will need to be replaced
Our Jeep Wrangler experienced the “death wobble” while driving home from the Grand Canyon. I was able to schedule an appointment online for the next morning. We dropped it off and we’re called later that afternoon that it was ready and all fixed. The repair was covered under a recall. The service agent was friendly and professional. Great experience!
Great place to buy a vehicle. Memo morales sold me my second vehicle his all way there to help in anyway he can great job. I will always go back to him.
Servio
Enrique was a helpful knowledgeable service technician thank you!
Best experience I have had with a service department.
Christian Rendon was great. Kept me in formed and answered any questions.
Thanks Henry for recommending an alignment on our Grand Cherokee. It drives a whole lot better!
Great Service and Quick
Excellent service
Victor and Memo went above and beyond to get what i needed and to stay within my budget. Great Teamwork guys!!
Amazing
Everyone is very professional. Miguel was a great help and answered all questions I had.
I was very pleased by speed with which my problems were solved by Mr. Miguel Morales and the mechanics at Chapman Dodge.. I was even more surprised at the price of four tires from Chapman Dodge compared to other offers. Mr. Morales found me the exact same tires at a much lower cost than what I had been quoted elsewhere. Great job and very professional.
Excellent service Enrique was great. He kept me informed all the way. Great guy !!
We had our 2022 Jeep Grand Cherokee at Chapman Yuma on 8/3/23 for a rather large service. Henry, our Service Advisor was great to work with. He carefully explained to me everything the Service Technician found on our Jeep that needed service. The service on our Jeep was completed in a timely manner and at a very fair cost. Henry actually called this morning 8/4/23 just to make sure everything was fine with the service. Very impressed with Chapman Yuma! Thanks!
I would like to recognize Enrique on displaying great customer service. He remembered me from my last service visit. He demonstrated willingness to want to solve my automotive issue. Everything was explained in a clear and professional manner. And most importantly, my automotive needs were met in a timely manner. Thank you Enrique and thank you Chapman Dodge.
Shelly was a pleasure to work with. She took good care of my vehicle and my concerns. Service like this is why I keep returning. Thank you
Very friendly staff and fast service
Excelant christian
My service Adviser was Ryan. I liked the fact that he kept me informed as to the progress of my service. He even suggested services that I might need as a result of my car being 15 years old and not driven very much. I am coming back on July 31st to have two other services performed. We bought a 2022 Buick Enclave last year from Chapman and like the service department there as well. Thank you, Linda
Oil change done
I was very happy with the staff and the expediency of the repair once they received my part.
Was very helpful and professional.
Service person was courteous, helpful and professional. Answered all of my questions, and was very friendly.
Quick.completed before estimated time, efficient good vehicle report, knowledgeable staff, able to schedule quickly, pleasant experience.
Great service
!
My service advisor, Henry, provided excellent service keeping me informed on progress and upon completion he reviewed my inspection report. I highly recommend.
Had a great experience and quick service thanks to the service representitive that helped me out
Everyone at Chapman was amazing! Especially Marco and Jason(finance manager)!
My service technician was amazing!
Cambiaron el Blower
Cambiaron el Blower
Glad Heinz is back doing his thing.
Glad Heinz is back doing his things.
Service has been great.. Glad Heinz is back doing his thing.
Excellent
Every employee that I encountered at Chapman was wonderful to work with Thanks to all employees
My whole experience was amazing. Bobby was great to work with. Even stayed late to make sure I found the perfect vehicle for me. Rafael in finance was also great to work with. He also helped me after the sale. Thank you Chapman for a great team.
The whole Chapman is wonderful to work with completely drama and stress free thank you all
Working with Bobby was an amazing experience. He did everything to make sure I found the right vehicle for me. Even staying late. Rafael in finance was also amazing. He answered all my questions even worked with me after the sale. Thank You Chapman for an amazing team.
Working with Bobby was amazing he worked with me every step of the way. He even stayed late to make sure I found the right vehicle. Rafael in finance was also amazing. He answered all my questions and worked with me after the sale on a few questions. Thank You Chapman on a GREAT TEAM
Jesus did a great job of keeping me updated with the job and he was very efficient and friendly. I am very satisfied
Jesus did a great job on keeping me updated and it was ready when promised. He was very efficient and friendly. I was very satisfied
Jesus did a great job on keeping me updated and it was ready when promised. He was very efficient and friendly. I was very satisfied
It is always a pleasure to work with the employees of Chapman Dodge, We have been doing business with them for more than 11 years and have built a very nice relationship, always facilitating our needs as soon as possible and making everything easier for us when we need to take vehicles to service and other services. They are very accessible 10/10! Awesome Team
It is always a pleasure to work with the employees of Chapman Dodge, We have been doing business with them for more than 11 years and have built a very nice relationship, always facilitating our needs as soon as possible and making everything easier for us when we need to take vehicles to service and other services. They are very accessible 10/10! Awesome Team
It is always a pleasure to work with the employees of Chapman Dodge, We have been doing business with them for more than 11 years and have built a very nice relationship, always facilitating our needs as soon as possible and making everything easier for us when we need to take vehicles to service and other services. They are very accessible 10/10! Awesome Team
It is always a pleasure to work with the employees of Chapman Dodge, we have been doing business with the workers for more than 11 years and we have built a very nice relationship, always facilitating our needs as soon as possible and making everything easier for us when we need to take vehicles to service, they are very accessible, 10/10! awesome Team
It is always a pleasure to work with the employees of Chapman Dodge, we have been doing business with the workers for more than 11 years and we have built a very nice relationship, always facilitating our needs as soon as possible and making everything easier for us when we need to take vehicles to service, they are very accessible, 10/10! awesome Team
It is always a pleasure to work with the employees of Chapman Dodge, we have been doing business with the workers for more than 11 years and we have built a very nice relationship, always facilitating our needs as soon as possible and making everything easier for us when we need to take vehicles to service, they are very accessible, 10/10! awesome Team
It is always a pleasure to work with the employees of Chapman Dodge, we have been doing business with the workers for more than 11 years and we have built a very nice relationship, always facilitating our needs as soon as possible and making everything easier for us when we need to take vehicles to service, they are very accessible, 10/10! awesome Team??
Henry, lane adviser very helpful and understanding, waiting time short. problem solved. Car washed Thanks
Excelente
Outstanding service from the service department.
Thank yo Shellie
I arrived for my scheduled appointment on time and was greeted expeditiously by Enrique. When service was completed, Enrique offered and arrange to have my truck washed immediately. I am satisfied with the service provided. Thank you.
Christian Rendon has been a courteous and technical pleasure to deal with
great
Christian Rendon, Miguel Morales (Service Reps) and Theresa (Service Manager?) All Were consummate professionals and I mention them all because it was over service of two vehicles and multiple checks and advise needed. They are all a credit to DODGE. Communication via phone/txt/and email was outstanding.
Christian Rendon, Miguel Morales (Service Reps) and Theresa (Service Manager?) All Were consummate professionals and I mention them all because it was over service of two vehicles and multiple checks and advise needed. They are all a credit to DODGE. Communication via phone/txt/and email was outstanding.
Christian Rendon, Miguel Morales (Service Reps) and Theresa (Service Manager?) All Were consummate professionals and I mention them all because it was over service of two vehicles and multiple checks and advise needed. They are all a credit to DODGE. Communication via phone/txt/and email was outstanding.
Christian Rendon, Miguel Morales (Service Reps) and Theresa (Service Manager?) All Were consummate professionals and I mention them all because it was service for two vehicles and multiple checks and advise needed. They are all a credit to DODGE. Communication via phone/txt/and email was outstanding.
I call for a last minute oil change. Chapman got me an appointment right away. I was in and out in one Hour . Fast , friendly and their staff and services are excellent. Thank you Chapman
10
Many thanks to the employes, very helpful, knowledgeable and courteous.
Car was in for recall repair. Arrived was greeted promptly and kept in touch regarding status of car. Text sent as soon as car was ready. Shellie Herden wa service advisor and very helpful. Ten stars for her.
Shelley is a excellent advisor. It is a pleasure to have her help, and that makes the service appointment a pleasure and makes for a return customer.
Good service