Chapman Dodge Chrysler Jeep Ram Reviews

The transfer case in our 2019 Jeep Cherokee failed and was covered under the Jeep 5yr/60K Powertrain warranty. Shellie, our Service Department representative was a pleasure to work with. She has great customer service skills and her efforts are greatly appreciated. Our Jeep is now back running good as new. We will rely on Chapman Yuma for all of our future vehicle service. And, we will remain loyal Chrysler and Jeep owners!

It is so wonderful to have a service advisor that doesn't leave you waiting, is personable and courteous and ensures that your vehicle is fixed correctly and in a timely manner! Awesome job!

Received great service from Shellie Herden in Yuma AZ

Fantastic staff, great care, great respect for their customers. The service & care given was nothing I have ever received anywhere. Such a pleasure and so satisfied.

Jesus Leon is amazing and always helps me with my oil changes in the service department. I highly recommend him!!!

Jesus Leon is amazing and always helps me with my oil changes in the service department. I highly recommend him!!!

Went to Chapman Dodge for the first time, could not believe how courteous they were & the respect for your vehicle, they did a walk around, checked the tires & even gave a free wash job with our service. This was the best place ever that I have had a service done. Great place, great people.

Performed the requested oil change and service quickly. Very friendly staff!

Excellent

Great Team

Great Team

Henry at parts and service was a great help from the time I arrived until the time the service was done he is very knowledgeable and answered all the questions I had. Great job Henry, thank you.

Shellie took great care of me including follow-up after the service. I appreciate her attention to detail!

Tomas de la torre help me with everything I need

Great experience overall, quick to respond to our messages regarding any questions we had, we appreciate your work and effort in getting us what we were looking for, trying above and beyond to meet our needs. Great communication skills Israel !

Went above & beyond to assist our needs, really appreciate his work, effort and dedication to keep looking for what we were looking for and quick communication at all times.

Great experience overall, quick to respond to our messages regarding any questions we had, we appreciate your work and effort in getting us what we were looking for, trying above and beyond to meet our needs. Great communication skills Israel !

Brought in for an oil change . Service rep was very attentive and listened to my concerns and addressed each one.

Excellent attention and customer service

got me in fast and got 2 recalls taken care of quickly

I gave 4 stars. Would have rated 5 but we had a rocky start with no communication and parts getting ordered and returned, reordered and returned- but all issues were resolved and repaired in good working order

Always there to help and guide. Excellent customer service. The best

Always in their best disposition to be of service

Good communication with advisor and Same day fixed.

I want to thank Chapman for my recent new car purchase experience. Salesman Eric H. was great. He was patient, and respected and valued my time which was important to me. Overall great experience and would recommend giving these folks a try.

Great!

Chapman is the best dealership we have ever done business with; everyone there deserves 5 stars; we want to especially thank Tomas the service technician.

We are always satisfied with the fabulous people at Chapman Dodge Chrysler Jeep Ram; we love the family experience we get from them and the attention to detail. A big thank you to our service representative Tomas

Samantha makes sure I always receive excellent service. Great customer service at Chapman, besides very good hot chocolate & coffee!

Great

Great

Amazing ??

Would recommend ??

Chapman Jeep is a very professional and quality service department. Great experience as always!

Alex Mendoza made the process extremely easy. Love the truck, communication and customer service. Answered all my questions, financing was easy and painless. The process was fast and we were driving home with the vehicle.

Do not use Phoenix scheduling I was given an appointment that Yuma was unable to accomodate.

Scheduled appointment with Shellie. Who is a great service advisor. She sceduled so I was able to use the shuttle service is a great service. Kudos to Shellie and the shuttle drivers! Had Scheduled with the scheduler out of Phoenix who gave me an appointment that was not compatable with the Yuma service department causing inconvenience. I will NEVER again use this option for scheduling.

Just had my Jeep service and injectors service, they did a great job and keep me informed during the process. They found my battery was weak even though I was experiencing no problems. I was able to get it replaced under warranty from where I purchased it.

Just had my Jeep service and injectors service, they did a great job and keep me informed during the process. They found my battery was weak even though I was experiencing no problems. I was able to get it replaced under warranty from where I purchased it.

Said they washed truck but did not!

All the personal in service department is very well prepared and I want to thank Mr Jesus Leon for always been helpful and polite

I always have an excellent customer service when it comes the time to take my vehicle to service. I want to thank MR. JESUS LEON for his great and polite attitude.

As long as Shellie is my service advisor you have a customer for life.

Brought my gladiator in for its oil change and rotation and to have the auxiliary battery checked. Chellie had already set me up and advised me of a program upgrade that needed to be done. Everytime I stop in Chellie goes above and beyond to make sure my gladiator is taken care of and that I am satisfied with the service before I leave. You have a life long customer as long as Chellie is there.

Fantastic service!

Top notch

My salesman Johnny Q was just fantastic!! Told him what I was looking for, an he got me just what I asked for plus some!!! 100% recommend this place an ask for Johnny Q.

They changed the oil and it went well.

A wonderful experience from the sales people to the service writer

The greatest customer service I have ever come across or experienced, everyone from salesperson to the service writer Thank You

We were in need of a newer vehicle and as always we went to see Raul in the sales department and him and Manuel were able to work a get us a awesome late night deal that benefited my wife and I. If you are looking for a professional, down to earth service professionals that show courtesy, Raul & Manuel are the People to see.

We were in need of a newer vehicle and as always we went to see Raul in the sales department and him and Manuel were able to work a get us a awesome late night deal that benefited my wife and I. If you are looking for a professional, down to earth service professionals that show courtesy, Raul & Manuel are the People to see.

We were in need of a newer vehicle and as always we went to see Raul in the sales department and him and Manuel were able to work a get us a awesome late night deal that benefited my wife and I. If you are looking for a professional, down to earth service professionals that show courtesy, Raul & Manuel are the People to see.

We were in need of a newer vehicle and as always we went to see Raul in the sales department and him and Manuel were able to work a get us a awesome late night deal that benefited my wife and I. If you are looking for a professional, down to earth service professionals that show courtesy, Raul & Manuel are the People to see.

Friendly and reliable.

Good job

All the staff in the service department is very polite and friendly and I want to thank to Mr Jesus Leon for his amazing service

I would like to thank all the people in the service department since they have a very great customer service and to mention MR. JESUS LEON for always been helpful and polite.

Like always all the staff in the Service department is very polite and always willing to help people adding an extra mile to the service. I would like to thank in special to MR. JESUS LEON for his excellent and very polite attention.

Motor oil change on my wife's 2019 jeep grand cherokee. I want to thank the service person that work on my vehicle, it was fast service and a clean one too thanks to all the service department for there professionalism and knowledge. Thanks

Motor oil change on my wife's 2019 jeep grand cherokee. I want to thank the service person that work on my vehicle, it was fast service and a clean one too thanks to all the service department for there professionalism and knowledge. Thanks

Motor oil change on my wife's 2019 jeep grand cherokee. I want to thank the service person that work on my vehicle, it was fast service and a clean one too thanks to all the service department for there professionalism and knowledge. Thanks

Motor oil change on my wifes 2019 jeep grand cherokee, i want to thank the gentlemen that service my vehicle did a clean job with zero compliants and has service my vehicle since brand new. Very profesional employees all around. Very satisfied with the service they provide. Thanks.

Great service while getting first oil change coffee was great also

I give them 5 because I received a good treatment thanks

My service adviser Miguel was very thorough and professional. After getting my truck serviced he completely went the service inspection sheet and advised me what I should have done on my next visit He assured me that he would follow up in February. This why I bought a Fisher/Chapman Dodge. Because of your superior service. FYI. I came Snowflake Az to have my service done.and will continue to.

Very attentive professional service advisor. Clean comfortable waiting area.

I was in need of a vehicle that would be comfortable for my wife to travel in because of recent medical conditions we have to go to PHX in which I had to rent a car. After 7 trips costing over $300.00 each trip. I wanted another truck but could not quite swing the cost. I selected another truck than the one I really wanted and paid and did all the paperwork, drove the truck home and the next morning while driving into town the check engine light came on followed by the battery icon. I went straight to the dealer and told them what happened. They looked at it and discovered that the alternator was bad and they wanted to replace it. I was not happy with that being the end result and voiced my opinion that I would not take that truck back after needing a major repair with less than 24 hours of ownership. Johnny, the sales man and Victor, the supervisor began a search for the truck I picked out but could not find one even after looking in a 500 mile radius. I saw another truck, the one a actually wanted from the beginning and Victor told me he would see what kind of deal he could come up with. He called me with an offer that would have cost me $2,000.00 more than what the other truck cost. I told him I could not swing another $2,000.00 because that was for a bed liner and a cover for the bed. Victor stated that they would pay for the bed liner but that would still leave me having to pay the balance which would be used to get the bed cover. I asked Victor to keep looking for another truck that would fit the bill. 30 minutes later Johnny called me back and told me to get to the dealer to sign the paperwork for the new truck, the one I actually wanted in the first place. I told Johnny that I had just spoken to Victor and he said he would keep looking. Johnny stated that I was getting the truck with no out of pocket for anything. Yep, they made a straight trade for the better truck, I could not have been happier. They told me that they wanted me to be 100% happy, but it went way above the 100% mark. What Victor and Johnny did was way beyond going the extra mile. They both asked me if I was happy and I told them both that I was not happy, I was ECSTATIC! and I still am. Way to go Victor, Johnny and Chapman Automotive Group. You already had a satisfied customer, now you have a friend and customer for life.

Great service and timing

Friendly,Helpful and Cooperative.

Had a routine oil change and tire rotation done within an hour.Perfect, was treated very friendly and professional.

Great friendly service all around. I waited while my Jeep was serviced, and they even washed it for me.

Great friendly service all around. I waited while my Jeep was serviced, and they even washed it for me.

Great friendly service all around.

Great friendly service all around.

10

Is great. I well request her.

I always receive exceptional service from professional Chapman CDJR service representatives and skilled mechanics, whether it is for routine maintenance or major repairs.

I always receive great service from professional service advisors and skilled mechanics at Chapman CDJR, whether it be routine service or major repairs.

Great salesman Russell Lopez thank you

Excellent service and communication. Scott did an excellent job taking care of all of my needs.

I truly enjoyed my car buying experience at Champman in Yuma, AZ. My salesman, Humberto Arrendondo, was really knowledgeable and patient during the entire process, which allowed me to select my vehicle successfully. In addition, Manuel Ochoa with financing was also informative and even offered me a better rate! Overall, a 5 Star Service!

I truly enjoyed my car buying experience at Champman in Yuma, AZ. My salesman, Humberto Arrendondo, was really knowledgeable and patient during the entire process, which allowed me to select my vehicle successfully. In addition, Manuel Ochoa with financing was also informative and even offered me a better rate! Overall, a 5 Star Service!

I truly enjoyed my car buying experience at Champman in Yuma, AZ. My salesman, Humberto Arrendondo, was really knowledgeable and patient during the entire process, which allowed me to select my vehicle successfully. In addition, Manuel Ochoa with financing was also informative and even offered me a better rate! Overall, a 5 Star Service!

I truly enjoyed my car buying experience at Champman in Yuma, AZ. My salesman, Humberto Arrendondo, was really knowledgeable and patient during the entire process, which allowed me to select my vehicle successfully. In addition, Manuel Ochoa with financing was also informative and even offered me a better rate! Overall, a 5 Star Service!

Great job

I had no dash lights, radio or navigator screen. Driver side visor was broke. All was repaired!

Took the Durango in for an issue with the radio and connectivity with phone. They updated the system and told me it was good now. Turns out is wasn’t and kept it about 2 more hours before calling us again. Went to pick it up and still didn’t work with phone. They had the service tech from the shop come out and we sat there with him for about 15 mins trying different things before everything was working the way it was supposed to. This was by far above and beyond great customer service. We were extremely impressed and satisfied by the technician and his patience with this matter.

Awesome job

Alex Mendoza made our Jeep buying experience a easy transaction to our Jeep we purchased from Chapman. We have been dealing with him for years. Will continue to do so in the future.

They were fast, and called to let me know every detail plus other things my car needed. They are working now with AFIRM so it's easier for customer to pay whatever work they do in our vehicles

Scott did an outstanding job of communicating and keeping me up to date on what was happening with my Jeep. Very professional and greatly appreciated.

Sony

The service agent made it obvious from the start that I was more than a transaction. He listened to my problem and the service was fast and fixed my problem. He made sure I received the best option and clearly explained everything they were doing. I was completely satisfied.

Service was fast and fixed the problem. It was obvious from my conversation with the agent that I was more than just a transaction, he really wanted to make sure he understood what my problems were and how he could provide the best possible solutions.

Very courteous fast and friendly staff, made my new car purchase a pleasure

Easy to work with

Tomas our service advisor did a fantastic job taking care of an issue we had with our Jeep. He is very professional and courteous. The vehicle was back to us in a couple of hours which was exactly what he told us. Vehicle was clean when I picked it up. Thank you for a job well done.

I wish every business I dealt with had a JESSE SOQUI, he will be my go to man at Chapman!!

I wish every business I dealt with had a JESSE SOQUI!! He will be my go to man at Chapman!!!